This service charter sets out the services provided by Kaduna State Ministry of Health, the service performance targets we aim to achieve, and the standards to which we will provide these services to our clients. It shows our clients how to give us feedback and details our commitment to regularly review our performance. This charter applies to everyone who has contact with the Ministry of Health including public and private sector organizations.

As much as possible and where applicable, we aim to ensure that this service charter covers all categories of user groups ranging from Ministries, Department and agencies, contractors, civil society groups and the general public without bias based on issues such as gender ,ethnicity, religion, marital status ,socio-economic status, age or disability, and providing extra support where needed (e.g. for pregnant women, physically challenged people, those who are unable to read or write and other vulnerable groups).